Communication facilities are the lifeline of most successful businesses and often the most difficult to manage. The success of any organization is directly related to its ability to address the changing needs of its people and customers. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. Most communication managers demand the necessary tools to allow administrators to monitor, evaluate, forecast and allocate communications management services and expenses.
Communications facilities are continuing to evolve at a rapid rate. Call accounting is generally the centerpiece of a complete communication management solution (CMS) to allow customers to track, process and allocate communications transactions (analog, VoIP and data).
Communications transactions are generally delivered to call accounting systems where this information is processed real-time, summarized or submitted to a central server for multi-site consolidation.
For many years, long distance traffic was monopolized by the major telephone companies. Today, the complex and competitive sphere of alternate services, long distance carriers and countless discount strategies leaves most customers baffled about best available savings. A robust call accounting system will provide a concise unbiased picture of comparative rate structures using concrete historical data.